August 2020 news article header softphones

The lockdown has forced many businesses to review their current phone systems. Many businesses have had to set up temporary ad-hoc solutions that will assist their employees to work remotely from home. As the lockdown continues, many businesses are making the decision to plan for a future where employees split their time between their home and the office. This means that businesses need to implement a phone solution that’s flexible enough to support home, office and remote workers. In this article we will be reviewing business Softphones to see if they are the right solution for remote workers. 


What are Softphones?

A Softphone is a software app for making telephone calls using VOIP with a device. Typically, Softphones are used on mobile devices, available both on iPhone and Android. Softphones can also be used on Computers, Laptops and Tablets. A Softphone mimics the same functionality as a desk phone. A few Softphones exceed the functionality of a traditional desk phone. Softphones have the ability to host video calls, chats and integrate with your business CRM. There is a Softphone solution to meet the needs of any business. 

Softphones and Remote Working

Implementing a Softphone solution is a good decision for businesses who have remote workers or workers who split their time between the office and home. A Softphone enables employees to use the business phone system from anywhere. This saves your business money on expensive phone calls, as calls are made over the business phone system (VoIP) instead of costly mobile minutes. Employees can use business numbers on any Softphone device which assists your business to appear and operate professionally at all times. Softphone devices can be twinned with an office desk phone. A Softphone app on your mobile can operate simultaneously as the same extension, giving you the ability to make and receive calls on the same number wherever you are.  

Softphone Business Benefits

Save Money

  • Free application
  • No expensive hardware 
  • Don’t pay for minutes
  • Use your existing devices

Increase Business Efficiency

  • Sync business directory contacts
  • Short code dialling
  • Add devices to call groups or queues 
  • Fast and simple to implement

Simpler Management and Visibility

  • Set call controls across devices
  • Increase call visibility
  • Simple to add devices
  • Easy to provision

Softphones are a perfect addition to any business phone system. They are a cost-effective solution for businesses who employ remote workers or workers who split their time between the office. If you would like to more information on Softphone solutions, our team will be happy to offer you support or advice. You can call us on 08000 11 64 34 or by emailing us using the contact form below.  

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