Dispute Resolution

Should there be a dispute between Hello Telecom and the customer, Hello Telecom will try to resolve the dispute as quickly and effectively as possible. In the event that a dispute cannot be resolved, an independent adjudicator is used.

Please click the link for further details of our Customer Complaints Procedure.

We are registered with The Ombudsman Service, the independent telecommunications ombudsmen, who provide independent adjudication of any unresolved disputes that may arise between Hello and our customer. The contact details for The Ombudsman Service are listed below:

Telephone: 0330 440 1614
Fax: 0330 440 1615
Text Phone: 0330 440 1600
Email: osenquiries@os-communications.org
Web: www.ombudsman-services.org

Code of Practice

We have published guidance on our services and the level of performance you should expect of us.

Please click the link for our Code of Practice.