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Undoubtably it’s been a challenging time for businesses over Lockdown. Businesses have had to overcome countless technical problems in order to operate safely. Many companies have had to implement temporary or ad hoc phone solutions that allow employees to work from home. As Lockdown continues, many businesses are asking the question, when will we return to the office? Experts speculate that some employees may never fully return to the office. Experts predict that employees will split their time between their home and office. This will become the new business normal. According to the National Office of Statistics, more than half of Britons would like to work from home more often after the Covid-19 crisis. We are already witnessing employees who are already requesting to split their working location after the lockdown. This means businesses need to implement a permanent phone system that will accommodate home and office workers.

What kind of phone system supports office and home workers? 

A VoIP (Voice over Internet Protocol) phone system will provide businesses with a professional service that employees can use in their homes and at the office. A VoIP phone solution is flexible, cost effective and easily managed. This makes it a popular choice for businesses communications.

VoIP features that assists businesses with the new normal

A VoIP phone system will provide businesses with a professional service wherever your employees work. A VoIP solution comes packed full of features that you can’t get with a fixed traditional phone service. Here are a few examples of business VoIP features that will assist businesses with the new normal.

⦁ Hot Desking – Hot Desking is perfect for employees who work in multiple locations or spaces in the office. Employees log into a shared phone that immediately behaves like their own extension. They can make and receive calls, check their messages and more.

⦁ Plug and play handsets – Plug and play handsets are perfect for office and home workers. Our VoIP handsets can be plugged in and used anywhere without losing business features like hunt groups or call queues.

⦁ VoIP Softphone App – A VoIP Softphone App acts like your desk phone in your pocket. It operates using an internet connection meaning you can work virtually anywhere. VoIP softphone allows you to work professionally by hosting conference calls, sync business contacts, create chat groups and more.

⦁ Virtual conference rooms – Host secure virtual meetings using conference rooms so employees can collaborate effectively wherever they are. Conference rooms can also be optionally recorded to be played back at a later time for employees who miss or need to refer back to the meeting.

Business benefits of VoIP phone system

⦁ Easy Management and Monitoring – A VoIP phone system has a centralised tool that allows you to monitor users on the phone platform. The tool allows you to view users’ active calls, view past calls, silent listen into active calls, record calls and more. The tool also allows you to make simple changes to your phone system as and when you need to. 

⦁ Flexibility – A VoIP phone system has increased flexibility. Unlike a traditional phone service, VoIP allows you to add or remote users or features quickly and simply. This means you are able to be more responsive to changes within your business. 

⦁ Cost Savings – Put simply, a VoIP phone solution is cost effective and can save your business money regardless on the size. This is because the installation and maintenance costs are minimal. A VoIP service runs on an internet connection meaning that you avoid paying costly traditional phone line bills. In most cases, a VoIP solution can also be configured on your existing hardware and handsets, this means you avoid paying for new equipment.

 ⦁ Quick Installation time and maintenance – Setting up traditional fixed communications demands a lot of time and often comes with high installation costs. They can also come with pricey adjustments and maintenance costs. A VoIP solution however has much lower maintenance costs and installation time. Adding users or adding features can be as simple as pressing a few buttons. Installing this technology couldn’t be simpler or faster. 


It’s important that your business phone system is prepared for the new working normal. We can assist you with advice on our VoIP solutions. Our team members are happy to discuss solutions with you. You can contact us using the contact form below or you can call us on 08000 11 64 34.


Contact Us

With many VoIP solutions available, we suggest that you contact us for more information or advice. We’re happy to discuss our VoIP services with you. You can contact us using the email form below or by calling us on 08000 11 64 34.

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