RPI Pricing Variation

Customer Notification 2023

As widely documented in the media, the cost of delivering products and services to our valued customers is rising at an unprecedented rate.

Due to these inflationary pressures and rising supplier costs, we now have no choice but to reflect these increases in our onward pricing to our customers.  Therefore, we are writing to you to give you notice of these price variations.

We have made every effort to keep the upcoming increases to a minimum, having borne many significant increases throughout the period of inflation, however, as we work to be the very best for quality and service, changes such as rising labour costs and producer prices affecting our people and services, these will now need to be reflected in our pricing structure. 

Whilst no one index accurately represents our industry, a detailed view of further key cost developments affecting our business reveals significant appreciation:

  • Private Sector pay Growth: +6.9% (From August to September 22; UK)
  • Energy costs: +100 % (October 2022 vs October 2021; UK businesses)
  • Producer prices: +18% (November 2022 vs. November 2021; UK)
  • Consumer prices: +10.5% (December 2022 vs December 2021; UK)

We do fully understand that any price increase is never welcome, especially in the current climate and please be assured, we have no option but to pass these on.

In accordance with our Terms & Conditions, we are adjusting the price of our products and services by 13.4%, in line with the Retail Price Index (RPI) rate of inflation* as of December 2022.

Please note if you pay monthly for your mobile handsets or hardware, these will NOT be included in the RPI adjustment.

You’ll see the change on your March 2023 bill, and you can keep track of all your bills and SCG Together services via your Anvil portal.

To get an idea of what’s changing, on a £10.00 tariff, this would be an increase of £1.34 per month, excluding VAT (based on the 13.4% RPI).

Please do not hesitate to contact your Account Manager should you wish to discuss any aspect of this communication in more detail.


*More about the Retail Price Index:
RPI is a measure of inflation that’s published monthly by the Office for National Statistics (ONS). It measures the change in the cost of a representative sample of retail goods and services over a specific period of time.

The ONS is the UK’s largest independent producer of official statistics and is the recognised national statistical institute of the UK. As it’s published by the ONS, the RPI is considered an independent measure that we can base price increases on and is the standard measure used within the industry to calculate an inflation-related price increase.