Laurie Ross

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Business VoIP Phone System

Remote Working




The Situation

Laurie Ross is a successful personal Insurance Broker with seven branches across Scotland.  We have been supplying Laurie Ross with award-winning business VoIP and broadband for many years. When Covid 19 struck, we quickly helped Laurie Ross to add remote working solutions to their existing business VoIP phone system. It was imperative that the remote working solutions were fast to set up, easy to use and allowed employees to work professionally anywhere. 

Laurie Ross Business VoIP phone system case study

The Solution

Laurie Ross is a very busy Insurance broker with lots of employees working in multiple branches. When Covid 19 hit, Laurie Ross was faced with a big task. They needed to make sure that all of their employees could continue to communicate and collaborate from home. Luckily, they were already using a business VoIP phone system. VoIP is very flexible and supports changes almost immediately. We talked to Laurie Ross and understood their remote working requirements. We then quickly assisted with adding remote working features to their existing phone system. We added the following remote working features 

    • Softphones  

    We re- configured their existing phone extensions to work with the GS Wave application. The GS Wave application is a softphone app which connects a desk phone to a mobile. The App acts like your desk phone in your pocket. It operates using an internet connection meaning their employees could work anywhere without losing critical business features like hunt groups or auto attendants.  

    • Plug and Play handsets 

    Laurie Ross employees could simply take their office phones home. Employees could plug their desk phones in at home and continue to use it as normal. We also supplied employees with POE power supplies to staff whose home working space wasn’t located near a connection.

    • Call Routing 

    We were able to redirect Laurie Ross’s calls with call routing. This meant calls were being directed to the correct person or department. 

    When COVID-19 struck Hello supported our business plan, proactively identifying a working from home solution and fully supported our transition. 


    Laurie Ross

    “Hello Telecom have been essential in creating stable phone and internet platforms across our Laurie Ross Branch network. They deliver a solution that meets our business needs whilst being competitive, open, honest and supportive.


    Laurie Ross

    Their cloud VoIP solution gives us access to a portal which allows us to manage the administration of our extensions and queues and make real time business changes.                                

    Laurie Ross

    Laurie Ross VoIP phone system staff image

    VoIP for Business Page

    The Result

    Throughout the lockdown Laurie Ross employees have been able to continue to work professionally from home. We made sure that every employee was trained and confident at using their new solution. VoIP’s flexibility has meant that Laurie Ross has been able to run their business as usualWhen the lockdown lifts, Laurie Ross can easily change their VoIP set up to support office workers again.

    When asked if Laurie Ross would recommend our services they said: 

     “We would highly recommend Hello Telecom.” 

    • Remote Working 100% 100%
    • Call Management 100% 100%
    • Ready for Every Eventuality 100% 100%

    They have recently supported our move back into our Branches for many of our team and they have provided a compliant solution, using multiple devices, for those who will have a blended work week.   


    Laurie Ross

    Contact Us

    Interested in more information about business VoIP? We suggest that you contact us for more information or advice. We’re happy to discuss our solutions with you. You can contact us using the email form below or by calling us on 0115 852 6600.

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