Contact Centre Services
A multi-channel contact centre allows your customers to use their preferred method to interact with your organisation; phone, email, instant messaging or web. The result is a consistent and professional customer experience, increased agent productivity and reduced costs.
Hello’s hosted contact centre provides an alternative to the significant investment required to install an ACD phone system. Our hosted ACD service offers all of the high-end features you require but can be acquired on a “Pay as you go” monthly rental basis. This means that you can be operational in less time with lower outlay and greater flexibility.
Other business advantages
- Agents are connected to the same hosted (ACD) platform, irrespective of their geographic location.
- The skills pool is widened.
- Call recording.
- Agent retention can be assisted through remote and homeworking.
- Subscribe to “on-tap” enhanced capabilities when it’s right for your business.
- Improved corporate image
- Improved productivity
- Flexibility and scalability
Organisations have always evolved; it’s the pace that has changed. This is why today’s successful organisations are served by highly agile contact solutions.
To find out more about our contact centre solutions please click here to email us your enquiry or call us now on 0115 852 6600.