Nottingham based, Hello Telecom, the specialist provider of white-label hosted VoIP services, has expanded their VoIP network.   In line with their growth plans for 2012 and beyond, the company has added capacity from a further major network operator.  After a period of evaluation and testing, the new Interconnect with Kcom, went live on the 27^th October.

Steve Jansky, CEO of Hello Telecom said “the addition of the new Kcom Interconnect to our existing network will add further capacity and resilience.  This will ensure that we have the correct level of services and facilities to satisfy our growing network of resellers.  We aim to become the operator of choice for resellers wishing to enter the hosted VoIP arena with their own white-label services”.

Businesses often need to analyse call data on a per-user basis to improve productivity.  This can be difficult in circumstances where handsets are shared by a number of agents/users.

Mobile workers benefit from having their telecoms facilities move with them from office to office or office to home.

The hot desk solution from Hello satisfies these needs and many more besides. The solution can be deployed in a variety of ways.  At its simplest level, a login enables Users to employ all of their personal telecom facilities on any phone in their estate.  This includes their own DDI number, outbound CLI presentation number, voicemails, call recordings and call records.  Agents using shared facilities can have their own dedicated telephone identity and set of call data.

The hot desk solution is provided on Hello’s Contrex VoIP platform.  Please contact us on 0115 852 6600 for further details.

Hello offers its private broadband service for use with its Contrex hosted VoIP service.  Private broadband services don’t transit the Internet and are therefore more secure, free from Internet “noise” and provide a more stable platform for VoIP transmission.

We are pleased to announce that the service is now supplemented with a range of new private and converged data products. Additionally, existing private broadband products are now available at significantly lower cost.  The same great service but with more bearer options and a truly converged solution.

New services

• Bonded ADSL and bonded SDSL circuits.
• ADSL2+ available singly or bonded.
• FTTC (Fibre to the cabinet) available in 40mb/2mb and 40mb/10mb variants

Converged solutions

The FFTC and bonded ADSL/SDSL products can also be used for new converged services.  By using a multiple routing configuration, voice and data packets can co-exist on the same circuit without disruption to the voice services.  Voice packets are prioritised and sent directly to our core servers via a private broadband link whilst data packets are terminated to the public Internet.  This provides a highly cost effective single link for all data and voice services in the converged services age.  Customers who currently have costly multiple connections for voice and data services can enjoy cost savings and significant service improvements.

VPN solutions

The new services can also be used for site-to-site VPNs.  Blending private voice connectivity with a company-wide VPN makes great use of the available connectivity.

All of the new services are available to service providers and resellers under Hello’s white label VoIP reseller program.

Hello Telecom is pleased to announce that our new BT IP Exchange interconnect went live on the 22nd June.  This resilient connection between Hello’s network and BT Wholesale’s facilitates inbound call routing on our own number ranges, including the new 03 national number range.  It also provides cost-effective call terminations via BT’s UK and global networks.

Hello’s telephony network is able to provide customers with the latest Next Generation communications facilities including hosted VoIP, SIP trunks, IVR and contact centre services.  The intelligent platform allows own-brand VoIP resellers to create and manage their own end-user customer accounts.