Hosted Contact Centre

Hello Telecom Cloud
A multi-agent hosted contact centre allows customers to interact quickly and efficiently with an organisation. The result is a consistent and professional customer experience, increased agent productivity and reduced costs. Hello Telecom’s Hosted Contact Centre provides an alternative to the significant investment required to install an ACD phone system. Our hosted ACD service provides organisations with high-end features on a pay-as-you-go monthly rental basis.

Greater Flexibility

Our cloud-based service allows organisations to be operational in less time with lower outlay and greater flexibility, compared to traditional phone systems. All agents are connected to the same hosted platform, regardless of their location, allowing for remote and home working.

Hosted on the Hello Telecom network and incorporating our resilient distributed data centre, we provide a highly secure and cost-effective solution that is tailored to your individual customers’ requirements and can be scaled up or down with demand.

Hosted Contact Centre Benefits
Value Added Features

•  Effective resource management

•  Real time and historic reporting tools

•  Visibility and feedback – real time and historic

•  Disaster recovery – based on Contrex Mobile

•  Secure (FCA compliant) call recording

Innovative Call Routing

•  Time-of-day routing

•  Auto-attendants

•  Call queues

•  Hunt groups

•  Flexible divert options

Click to download the Hosted Contact Centre product sheet

Download

Contact us today to find out more

Contact Us