Our cloud-based service allows organisations to be operational in less time with lower outlay and greater flexibility, compared to traditional phone systems. All agents are connected to the same hosted platform, regardless of their location, allowing for remote and home working.
Hosted on the Hello Telecom network and incorporating our resilient distributed data centre, we provide a highly secure and cost-effective solution that is tailored to your individual customers’ requirements and can be scaled up or down with demand.
Value Added Features
• Effective resource management
• Real time and historic reporting tools
• Visibility and feedback – real time and historic
• Disaster recovery – based on Contrex Mobile
• Secure (FCA compliant) call recording
Innovative Call Routing
• Time-of-day routing
• Call queues
• Hunt groups
• Flexible divert options
Why Partner with Hello Telecom?