Nottingham based, Hello Telecom, the specialist provider of white-label hosted VoIP services, has expanded their VoIP network.   In line with their growth plans for 2012 and beyond, the company has added capacity from a further major network operator.  After a period of evaluation and testing, the new Interconnect with Kcom, went live on the 27^th October.

Steve Jansky, CEO of Hello Telecom said “the addition of the new Kcom Interconnect to our existing network will add further capacity and resilience.  This will ensure that we have the correct level of services and facilities to satisfy our growing network of resellers.  We aim to become the operator of choice for resellers wishing to enter the hosted VoIP arena with their own white-label services”.

Businesses often need to analyse call data on a per-user basis to improve productivity.  This can be difficult in circumstances where handsets are shared by a number of agents/users.

Mobile workers benefit from having their telecoms facilities move with them from office to office or office to home.

The hot desk solution from Hello satisfies these needs and many more besides. The solution can be deployed in a variety of ways.  At its simplest level, a login enables Users to employ all of their personal telecom facilities on any phone in their estate.  This includes their own DDI number, outbound CLI presentation number, voicemails, call recordings and call records.  Agents using shared facilities can have their own dedicated telephone identity and set of call data.

The hot desk solution is provided on Hello’s Contrex VoIP platform.  Please contact us on 0115 852 6600 for further details.

Hello offers its private broadband service for use with its Contrex hosted VoIP service.  Private broadband services don’t transit the Internet and are therefore more secure, free from Internet “noise” and provide a more stable platform for VoIP transmission.

We are pleased to announce that the service is now supplemented with a range of new private and converged data products. Additionally, existing private broadband products are now available at significantly lower cost.  The same great service but with more bearer options and a truly converged solution.

New services

• Bonded ADSL and bonded SDSL circuits.
• ADSL2+ available singly or bonded.
• FTTC (Fibre to the cabinet) available in 40mb/2mb and 40mb/10mb variants

Converged solutions

The FFTC and bonded ADSL/SDSL products can also be used for new converged services.  By using a multiple routing configuration, voice and data packets can co-exist on the same circuit without disruption to the voice services.  Voice packets are prioritised and sent directly to our core servers via a private broadband link whilst data packets are terminated to the public Internet.  This provides a highly cost effective single link for all data and voice services in the converged services age.  Customers who currently have costly multiple connections for voice and data services can enjoy cost savings and significant service improvements.

VPN solutions

The new services can also be used for site-to-site VPNs.  Blending private voice connectivity with a company-wide VPN makes great use of the available connectivity.

All of the new services are available to service providers and resellers under Hello’s white label VoIP reseller program.

Hello Telecom continues to expand the distribution of its hosted VoIP services and SIP trunks via a growing network of white label VoIP resellers.  Hello’s service allows a reseller to set up as a “Virtual Network” operator and accumulate and manage their customers and revenues securely under their own brand.

Hello’s Contrex VoIP service has also proven very popular with existing VoIP resellers wishing to migrate their customer bases to a more flexible and commercially aware provider.  Accordingly, Hello has expanded its range of approved devices to make this easier to do.  Initially focusing on Polycom and Snom handsets, the company now also supports handsets from manufacturers such as Linksys, Cisco, Mitel and Yealink.  This has enabled resellers to ensure that expensive handsets bought by their customers to support hosted SIP services can be retained and deployed for use on Hello’s network.   This makes switching an almost cost-free option for both the customer and the reseller.

Hello focuses on channel distribution with products designed to empower resellers wishing to offer own-brand services.  Existing Hello resellers comment that the company’s complete control over the development of new services makes a refreshing change from some other networks.  Added to this, the commercially attractive terms can significantly increase earnings.

Exco inTouch has selected Hello Telecom’s Contrex VoIP service for their UK head office communications platform.

Exco InTouch (www.excointouch.com) is the leading provider of regulatory compliant patient management solutions to the Biopharmaceutical and Healthcare sectors.   Established in 2004, headquartered in the UK and with offices in North America, Exco InTouch has successfully worked with hundreds of thousands of patients in all phases of clinical and commercial development.

The company was previously equipped with a hosted VoIP communication service which did not fully meet its needs.  The new Hello Contrex service is designed to fulfil all of the company’s requirements both now and in the future as the company grows and expands both the scale and the level of sophistication of its communications.

For further details of Hello’s Contrex hosted VoIP service for businesses please contact our head office on 0115 852 6600 or email info@hello-telecom.co.uk.

Hello is pleased to announce the release of a new service for customers and resellers of the Hello Contrex (VoIP) service.  The new facility makes it possible via the Contrex portal, to select the make and model of the handset and create a configuration file which is automatically uploaded to the provisioning site.  When the new handset is connected to the network it will download its settings and configurations making it ready for use immediately.

If you would like further details of this new service please contact us by telephone on 0115 852 6600 or email sales@hello-telecom.co.uk.

This enhancement is the latest release in a continuous program of improvements that Hello are making to its hosted VoIP service.

Hello is confident that the time saving and error reduction will prove a hit with resellers and users alike.

Hello Telecom’s newly installed Ireland Telco interconnect means that customers using Hello’s Contrex VoIP service can additionally have a virtual presence in Ireland by adding an Irish phone number to their account.  In addition to the geographical Dublin numbers available there are also non-geographical 0818 (Ireland wide) ranges available.

Callers in Ireland will have their call delivered on IP to wherever in the UK or Ireland Hello’s customer happens to be based.

Contrex from Hello is a business class VoIP telephone services that provides users with a superb range of virtual PABX functions and next generation flexibility. This now includes the ability to add Irish phone numbers to users’ accounts.

Hello Telecom is pleased to announce that our new BT IP Exchange interconnect went live on the 22nd June.  This resilient connection between Hello’s network and BT Wholesale’s facilitates inbound call routing on our own number ranges, including the new 03 national number range.  It also provides cost-effective call terminations via BT’s UK and global networks.

Hello’s telephony network is able to provide customers with the latest Next Generation communications facilities including hosted VoIP, SIP trunks, IVR and contact centre services.  The intelligent platform allows own-brand VoIP resellers to create and manage their own end-user customer accounts.

Hello Telecom is pleased to announce the launch of their white-label VoIP service offering to the channel.  Our Hello Voice (B2B) VoIP service is a full-featured service comprising hosted voice and sip trunk services.  This offer provides potential VoIP resellers with an opportunity to offer their own brand service with a refreshingly low entry threshold.

Next Generation Networks providing hosted voice and sip trunks are the new wave in communications.  Healthy recurring margins on services and calls make this the most sustainable service model available.

Standard telephony and advanced contact centre services are available.