The internet has transformed telecoms by making Voice over Internet Protocol (VoIP) available, but the development of cloud-based systems and the development of mobile devices has accelerated the telecoms market even further.
Whereas before it would take lots of hardware and months of setting up to put a business telecoms network into play, now it takes minutes with a cloud-based VoIP solution. We’ll discuss below why we think our (Hello Telecom) service is one of the best VoIP solutions on the market in 2019.
We boost work productivity
If you haven’t updated your phone system in a while the chances are that you are missing out on features that will improve your businesses productivity. You may have access to basic features but are you aware of what’s available through cloud communications? Take conference calling for example. This feature is available through hosted solutions and eliminates time and money being wasted in using third party software.
We support remote working
VoIP systems allow for increased flexibility. In a smaller business the role of a staff member may vary daily, this may mean that their working location changes too. Some days they may need to be office based and the next day they may need to travel or work remotely. A hosted solution allows you to work professionally wherever you may be. VoIP allows you to link employee home numbers with office numbers and even mobile phones without compromising on features. This means that when a customer is trying to reach you all the numbers will ring, ensuring that important calls are never missed.
We are flexible
If your organization is expanding to multiple locations or moving to a bigger site it’s an ideal time to reassess your current technology to see if it’s meeting your needs. Rapid growth demands scalability. A virtual phone system allows you to quickly increase capacity or add applications when you actually need them. This is practically hassle free compared to traditional solutions. Most hosted telephony providers offer exclusive benefits ideal for multi-site companies. One feature offered by many providers are free call capabilities between sites. This offer is something to take advantage of as it will cut costs for your company dramatically.
We give you the competitive edge
In today’s world, it’s not unreasonable that customers expect fast accessibility to customer service or support. They need to be able to contact you and more importantly be answered in a reasonable time. Research shows that good customer service and support is often a swinging factor when choosing between companies. A hosted phone system is better suited for dealing with high demands and is flexible enough to change hunt groups or call diverting at a click of a button.
We install fast and have low maintenance costs
Setting up traditional fixed communications demands a lot of time and often comes with high installation costs. They can also come with pricey moves and changes and maintenance costs. Adding extensions to traditional phone systems often requires an outside vendor who’s familiar with your phone setup and office to come out and fix or rewire the system. The maintenance costs soon add up and can take crucial working hours to resolve. A hosted solution however has much lower maintenance costs and installation time. Adding users can be as simple as pressing a few buttons. Hosted telephony providers also have the technology to accommodate a mobile workforce. Installing mobile extensions couldn’t be simpler or faster. With Hello all that is required is to simply slot a SIM into any major mobile device and go.
If a lot of what we’ve spoken about resonates with you then I highly recommend that you look into hosted solutions. Here at Hello we specialise in business hosted telephony and can offer any advice or questions that you may have. Call us on 08000 11 64 34 or email us at firstname.lastname@example.org.