Business telecoms has recently become a lot smarter and can reduce your costs and super-charge the capabilities of your business phones. Throughout the UK we can see the adoption of VoIP and Unified Communication services rising within businesses. VoIP allows companies to work more efficiently and cohesively whilst avoiding costly phone bills. In this article we discuss further the benefits that VoIP and Unified Communications services give to businesses and why businesses are choosing them over traditional PABX systems and phone lines.
Quick installation time and maintenance
Setting up traditional fixed communications demands a lot of time and often comes with high installation costs. They can also come with pricey moves and changes and maintenance costs. Adding extensions to traditional phone systems often requires an outside vendor who’s familiar with your phone setup and office to come out and fix or rewire the system. The maintenance costs soon add up and can take crucial working hours to resolve. A hosted solution however has much lower maintenance costs and installation time. Adding users can be as simple as pressing a few buttons. Hosted telephony providers also have the technology to accommodate a mobile workforce. Installing mobile extensions couldn’t be simpler or faster. With Hello all that is required is to simply slot a SIM into any major mobile device and go.
A VoIP system is full of features that are simply inaccessible with traditional PABX systems and phone lines. One area to highlight particularly is it’s conferencing and meeting capabilities. This means that even a small business can host conference call meetings with ease. Other great features of VoIP which prove to be critical to businesses include CRM integration, conference rooms, time of day routing, hunt group, auto attendants and a lot more.
VoIP systems allow for increased flexibility. In a smaller business the role of a staff member may vary daily, this may mean that their working location changes too. Some days they may need to be office based and the next day they may need to travel or work remotely. A hosted solution allows you to work professionally wherever you may be. VoIP allows you to link employee home numbers with office numbers and even mobile phones without compromising on features. This means that when a customer is trying to reach you all the numbers will ring, ensuring that important calls are never missed.
In today’s world, it’s not unreasonable that customers expect fast accessibility to customer service or support. They need to be able to contact you and more importantly be answered in a reasonable time. Research shows that good customer service and support is often a swinging factor when choosing between companies. A hosted phone system is better suited for dealing with high demands and is flexible enough to change hunt groups or call diverting at a click of a button.
Many VoIP systems allow you to integrate your telephone system with your computer. This means you can carry out call handling easily and efficiently on your PC. You are able to View call logs and listen to call recordings, you can even monitor current calls that are being placed. This is an invaluable development for many companies that need to manage high volumes of calls daily.
Whether your employees are working from their office phone or mobile device, modern cloud communications technologies can deliver a consistent user experience that transitions smoothly across multiple devices, platforms and networks. Your employees can answer calls wherever they be.
If you are considering moving your business communications to a hosted solution or you would like more information on what Hello could offer you please give us a call on 0115 852 6600 or email us at firstname.lastname@example.org.