Businesses often need to analyse call data on a per-user basis to improve productivity. This can be difficult in circumstances where handsets are shared by a number of agents/users.
Mobile workers benefit from having their telecoms facilities move with them from office to office or office to home.
The hot desk solution from Hello satisfies these needs and many more besides. The solution can be deployed in a variety of ways. At its simplest level, a login enables Users to employ all of their personal telecom facilities on any phone in their estate. This includes their own DDI number, outbound CLI presentation number, voicemails, call recordings and call records. Agents using shared facilities can have their own dedicated telephone identity and set of call data.
The hot desk solution is provided on Hello’s Contrex VoIP platform. Please contact us on 0115 852 6600 for further details.